James City Service Authority

● At this time the CARES Act assistance program is on hold, however if you’d like to be placed on a contact list for later information please email jcsa@jamescitycountyva.gov and put “CARES Act” in the subject heading. You may also call 757-259-5416 to be placed on the list. The CARES Act is for James City County residents seeking financial assistance on their water or sewer bill due to COVID-19 hardships.
●  For COVID-19 Information, Click Here.

Voluntary Irrigation Restrictions - Address Search

Search for your address using the search bar at the top right of the map, then click on the map to determine your zone.

Legend available by clicking the button at the bottom of the map. 

About JCSA

The James City Service Authority (JCSA) provides municipal water and wastewater service to County residents and businesses in the primary service area between Toano and Grove, and to limited sections of York County and the City of Williamsburg.

  1. Sign up for emergency notifications
JCC Alert is now part of the Everbridge network which enables James City County officials to quickly deliver emergency alerts and notifications. JCC Alert allows individuals and businesses to provide their own contact information allowing everyone to control how they receive emergency notifications.

Visit JCCAlert.org to sign up today.


All customer services are available at our Tewning Road location including payments, connection fees and submeters. Cash, check or money orders are accepted at our office. Visit the HRSD website for more information about paying by phone, credit card or ACH. HRUBS bills may also be paid at the Satellite Services office in Toano. Outdoor 24-hour drop boxes are available at both locations for your convenience.

July 2021

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