Why is my water discolored?
Reddish/yellow or orange water is most likely the result of sediment being stirred up due to high water demands, waterline breaks/repairs or the operation of fire hydrants.

A milky or whitish discoloration is the result of air that has been introduced into the system either through water line breaks/repairs or that has naturally come out of solution.

If you have discolored water, call our Operations at 757-229-7421 and we will send a field technician to investigate and institute water flushing if necessary. If the water does not look safe to drink seek alternative drinking water until the issue is addressed by the JCSA.

Show All Answers

1. Why is my water bill high?
2. Who is HRUBS?
3. How do I stop or start water/sewer service?
4. How do I check for leaks?
5. How do I change my billing information?
6. Why is my water discolored?
7. Why do I have stains or mineral deposits from the water?
8. Why do I have a bad taste and/or odor in my water?
9. Why do I have low water pressure?
10. How can I prevent my pipes from freezing?