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1. Can I text 911?

Yes, we currently have the capability to receive and send texts to 911. We always prefer to talk to you if it is safe to do so.

2. Do I have to give my name when I call 911 and report a crime?

No. It is our policy that callers are not required to give their name when calling 911. As a part of protocol, the Emergency Communications Officer will ask you for your name. However, if you do not wish to provide your name, please inform the Emergency Communications Officer.

3. Are you able to see where I am from a cell phone call without me telling you?

We cannot pinpoint an exact location from a cell phone call alone. We typically receive a tower location and can get an approximate location. However, to ensure units locate you in an emergency, always provide your location to the dispatcher.

4. Why do the Emergency Communications Officers ask so many questions?

Information helps us to serve you better. Our Emergency Communications Officers go through hundreds of hours of training to rapidly and accurately process your call for help.