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The original item was published from 9/18/2019 4:40:00 PM to 10/3/2019 12:00:14 AM.

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Posted on: September 18, 2019

[ARCHIVED] County Website Earns Government Experience Award

Government Experience Awards Overall Winner 2019

James City County is the 2nd place winner of the Center for Digital Government's 2019 Government Experience Awards. The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered.

“This year’s results are evidence that state and local government agencies are continuing to grow the sophistication of their digital experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “The Government Experience Award winners from this year are also going the extra mile to build a proper foundation to support the future and ensure citizens get the right information at the right time.”

Overall County Government Experience Winners:

  • 1st Place: Miami-Dade County, FL
  • 2nd Place: James City County, VA
  • 3rd Place: DeKalb County, GA
  • 4th Place: Larimer County, CO
  • 5th Place: Dutchess County, NY
  • 5th Place: Milwaukee County, MN
  • Finalist: County of San Diego, CA
  • Finalist: San Luis Obispo County, CA
  • Finalist: Greenville County, SC
  • Finalist: Rockdale County, GA

James City County and other winners were recognized for turning a serious eye toward long-term IT strategy. “They are building the plumbing that will be needed to support the new channels and platforms that are emerging,” Haisler said. “It’s interesting to see how quickly things have evolved beyond just the website. They are looking not just at today’s needs, but also at what is coming next.”

The County redesigned its website in 2016 and been recognized with over a dozen awards for digital innovation, communication and good governance. Among the winners and finalists of the 2019 Government Experience Awards, the County stands out as the lowest population and budget.

"Our web team continues to improve the quality of user experience to the residents of James City County every day, delivering exceptional service on par with some of the largest municipalities in the country," said Patrick Page, James City County's Director of Information Resources Management. "We are honored to be recognized by the Center for Digital Government along with these other great Counties and websites."

The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government.

Do you want to be part of the County’s next award-winning website? Please visit and complete a brief survey to let us know how you use the website, what you like or don’t like and what you want to see in future enhancements.

Media Contact:
Renee Dallman, Public Information Officer

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