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Posted on: July 11, 2019

James City County Recognized in National Technology Survey

Digital Counties Finalist

The Center for Digital Government (CDG) and the National Association of Counties (NACo) recently announced James City County as a winner of the 17th annual Digital Counties Survey. James City County ranked fifth nationally among its population category, up to 150,000.

The survey, conducted by CDG in partnership with NACo, identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services, encourage open data, foster collaboration and shared services, enhance cybersecurity and contribute to disaster response and recovery efforts.

“Effective technology has been key in delivering exceptional public services in many facets of county government,” said Patrick Page, Director of James City County Information Resources Management. “Our embrace of innovative approaches has benefited residents while ensuring good stewardship of taxpayer resources.”

James City County’s department of Information Resources Management enhanced and introduced several new initiatives that led to the achievement:

  • Expanding online services through development of new PermitLink and ePayment applications.
  • Open data and transparency initiatives with investments in business intelligence and records archives.
  • Innovation in video and multimedia with adoption of high definition cameras, live streaming public meetings, indexed videos on-demand and use of interactive 360 media.
  • Robust mapping and GIS services with property information system and release of new GIS open data site.
  • Improved citizen engagement with implementation of smart forms, page-turning software and focus on accessibility.
  • Outreach and information delivery systems, including emergency alerts, social media and podcast.
  • Modern cybersecurity and infrastructure initiatives and emergency responsiveness.

“Innovative counties across the U.S. are leveraging technology and data to complete unique projects that better serve citizens, save taxpayer money and protect citizen data,” said Teri Takai, executive director, CDG. “The Center for Digital Government congratulates this year’s winners for their work to make government work for the citizens and businesses they serve.”

View complete list of 2019 Digital County Survey winners.

Media Contact:
Renee Dallman, Public Information Officer

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