James City Service Authority

● If you are at least 30 days in arrears on your water or wastewater bill due to a COVID related hardship, you may be eligible for assistance. Apply here or call 877-391-5787. You may also be eligible for a repayment plan. This program is grant-funded and will be available until funds run out.
●  HRSD, HRUBS Bill Payment Due Dates Extended to January 31 for November and December Bills
● For COVID-19 Information, Click Here.
● For more information on Monthly Billing, please visit our Billing page.

About JCSA

The James City Service Authority (JCSA) provides municipal water and wastewater service to County residents and businesses in the primary service area between Toano and Grove, and to limited sections of York County and the City of Williamsburg.

  1. Sign up for emergency notifications
JCC Alert is now part of the Everbridge network which enables James City County officials to quickly deliver emergency alerts and notifications. JCC Alert allows individuals and businesses to provide their own contact information allowing everyone to control how they receive emergency notifications.

Visit JCCAlert.org to sign up today.


All customer services are available at our Tewning Road location including payments, connection fees and submeters. Cash, check or money orders are accepted at our office. Visit the HRSD website for more information about paying by phone, credit card or ACH. HRUBS bills may also be paid at the Satellite Services office in Toano. Outdoor 24-hour drop boxes are available at both locations for your convenience.