Facility Reopening Status

County facilities are open to the public for walk-ins or by appointment. Per Governor Ralph Northam’s Executive Order Sixty-Three, face coverings are required in public indoor settings to help contain the spread of COVID-19. We ask that citizens practice social distancing in County parks and facilities.

FacilityOpen Status
James City County Government Center, Building A:
Planning, Zoning Enforcement, Neighborhood Development
Open by appointment only. Citizens are encouraged to use the drop box located outside Building A. Call 757-253-6685.
James City County Government Center, Building B:
Treasurer & Commissioner of Revenue
Open. Drop boxes are available at the Government Center (101-B Mounts Bay Road) and Satellite Services office (3127 Forge Road). Payments can also be made online or by phone (757-253-6705).

The new DMV Select Mounts Bay Road location is now open by appointment. Vehicle registration renewals can be processed via DMVNOW.com.
James City County Government Center, Building D:
County Administration, County Attorney, Economic Development
Open by appointment only. Call County Administration (757-253-6602), County Attorney’s Office (757-253-6612) or Economic Development (757-253-6607).
James City County Government Center, Building E:
Building Safety & Permits, Stormwater & Resource Management, Records Management
Open by appointment only. Call Building Safety & Permits (757-253-6626), Stormwater & Resource Protection (757-253-6670) or Records Management (757-253-6730).
James City County Government Center, Building F:
Human Resources, Real Estate Assessments, Purchasing, Information Resource Management,
Board of Supervisors Meeting Room
Open for public meetings and department visits by appointment. Call Human Resources (757-253-6680), Real Estate Assessments (757-253-6650) or Purchasing (757-253-6646).

Visitors to the Human Resources Department are encouraged to use the drop box located near the building entrance.
James City County Library (7770 Croaker Road)
Open. Click here for details.
James City County Recreation Center (5301 Longhill Road) & Abram Frink Jr. Community Center (8901 Pocahontas Trail)
Open. Click here for details
James City County Parks
Find the complete list of Parks & Recreation social distancing guidelines here and a list of park amenity openings and closings here.
James City County Recreation Services (5340 Palmer Lane)
Registration is open. Find the full list of offerings here.
JCSA Operations Center (119 Tewning Road)
Open by appointment only for limited purposes. The building remains closed for the collections of payments, and customers are encouraged to continue to pay their bills online, by phone, or by the drop box in front of the Operations Building. Call 757-253-6800.
Fire Administration (5077 John Tyler Highway)
Open by appointment only. Call 757-220-0626.
Legacy Hall (4301 New Town Avenue)
Call 757-259-5410 for updates.
Olde Towne Medical and Dental Center (5249 Olde Towne Road)
Open by appointment only. Call 757-259-3258.
Parks & Recreation Administration (5320 Palmer Lane)
Open by appointment only. Call Parks & Recreation Administration (757-259-5410) or Housing (757-259-5340).
Police: Law Enforcement Center (4600 Opportunity Way)
Open to limited walk-in traffic.
Satellite Services and DMV Select (3127 Forge Road)
Open by appointment only. Appointments can be made online. Vehicle registration renewals can be processed via DMVNOW.com. Visitors are encouraged to use the drop box located outside the building at both entrances.
Social Services: Housing (5320 Palmer Lane)
Open by appointment only. Call Parks & Recreation Administration (757-259-5410) or Housing (757-259-5340).
Social Services: Human Services Center (5249 Olde Towne Road)
Open by appointment only. Call 757-259-3100.
Solid Waste & Recycling, Convenience Centers (1204 Jolly Pond Road, 117 Tewning Road, 185 Industrial Boulevard)
Open.

Payments can be made online for personal property taxes, real estate taxes, recycling invoices, landfill coupon books and bulk pickup.

To remit payment for recycling please call 1-855-329-4498 or pay online with your account number. For questions about your recycling service, please contact the recycling hotline at 757-253-6700.
Voter Registration & Elections
Open. Call 757-259-4949 for more information.