Make a Commendation or Complaint

If you wish to make a commendation or complaint about the actions of a police officer or about any aspect of police operations, there are several ways you may do so.

If you are making a complaint, please provide specific details. Complaints are investigated and the findings are reviewed by the Chief of Police.

In Person 

You may come to the Law Enforcement Center located at 4600 Opportunity Way and request to speak with someone about a commendation or complaint. The Law Enforcement Center is open Monday - Friday, 8 a.m.-5 p.m. except Holidays.

By Phone 

You may call the Police Department at 757-253-1800 and tell the person answering the phone that you would like to make a commendation or complaint.

By Mail 

You may write a commendation or complaint and mail it to:

Chief of Police
James City County Police Department
P.O. Box 8784
Williamsburg, VA 23187

By Email

You may email a commendation or complaint. 


We invite you to take a survey about our Department by completing the following: How Are We Doing?.  Survey results assist us by providing useful information concerning our community and how service to our citizens can be enhanced. When completing this form, it is not necessary that you provide your name or address as anonymous submissions will be accepted. When completed, please press the Submit button, or if you prefer, print it out and mail it to P.O. Box 8784, Williamsburg, VA 23187.