Emergency Communications Employment
Our 911 center is the vital link for all police, fire and EMS responses in James City County. Approximately 100,000 calls for service are processed by our dispatchers each year. This dedicated team is the lifeline to our community during any crisis they may face.
- High School Diploma
- Ability to Type at a Reasonable Rate
- Successful Criminal Background Investigation
- Willingness to Work Shift Work, Holidays and Overtime
- U.S. Citizen or Permanent Resident
- Apply Online
- Attend Information Session
- Successfully Complete Critical Testing
- Complete a Panel Interview
- If selected to continue: Drug Test, Background Investigation, Polygraph, Hearing Test
What it Takes
This career requires dedication, clear thinking in high stress situations, multi-tasking, consistently changing technology, integrity, teamwork and a positive attitude. The 911 center operates on a 24/7 basis to include holidays, weekends, inclement weather and disasters. All Emergency Communications Officers are extensively trained over the course of a year.
"It was winter, the caller was young, homeless, hungry and cold with nowhere to go. He was also suicidal. I tried to comfort him and let him know that help was on the way. I later learned that the police officer I sent had helped him buy some food. It felt good to be part of that."
Jessica Thomas, Training Coordinator
"A man in his 50's had called because he was having a heart attack. He was alone and scared. I stayed on the phone and comforted him until the medics arrived. He later wrote and thanked me for helping him stay calm."
John Antunes, Emergency Communications Officer II
"My dad is an investigator who was shot in the line of duty. It was bittersweet to be here when one of our police officers was hurt. The way our 911 center worked together was amazing. I love how we all know what the other person needs and come together when things get chaotic."
Mallory Murray, Emergency Communications Officer III
"This job is an interesting blend of technical skills and personal skills. I chose this career because I want to be doing something that is good for people. I also like being a service to our first responders on the front line."
Eric Maule, Emergency Communications Officer I, U.S. Army Veteran