Privacy Policy

Privacy Practices & Security Policy
The County respects your privacy! The information below explains how the County gathers information on this web site and the technology the County uses to ensure that your information is private and secure. 
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County Mailing Lists

Personal information provided to James City County in the form of email or electronic form is used solely to respond to your request, inquiry, or transaction. James City County does not sell or rent personal information to any third party organization. James City County does not provide specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act (the “FOIA”) or other law. As set forth in section 2.2-3705.1(10) of the Code of Virginia, you may request that your electronic mail address be exempt from disclosure pursuant to a FOIA request. Should you wish for your electronic mail address to be exempt from disclosure pursuant to FOIA, please send an email to the County Webmaster with the subject title “Do not disclose my email address.”

Providing External Links

The County provides some links on this web site that lead to resources outside the County's website. The County is not responsible for the privacy practices of the sites to which we link.

When a link on the County's website directs you to a third party's site, the County encourages you to read that third-party's privacy statement to learn of that party's privacy practices.

Sending Your Questions

If you have questions regarding this privacy statement, the practices of the County's web site, or your interaction with the County's web site, please contact the webmaster at

Comment Policy

Comments from the public are allowed on social media sites, but comment sections must be monitored daily during working hours to ensure the comments meet certain criteria. All sections of social media websites that allow comments must include either a link to the following comment policy published on the County’s website or the complete text published on the social media site:

The following public comment policy is required and should be posted on the County’s website ( and linked to or posted on the social media accounts:

The purpose of official James City County social media accounts is to provide information regarding the County’s activities, programs and services of public interest to residents, businesses and visitors.

James City County values the First Amendment and we encourage you to share your thoughts, questions, and reactions. However, we ask that you limit your comments to the topics presented. We also ask that you be respectful and courteous in your comments, avoiding personal attacks and vulgar and abusive language, and that you comply with this James City County Comment Policy.

We recognize social media is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage our staff resources, we generally only monitor comments and postings during regular business hours.

Please note these are moderated online discussion sites and limited public forums. Comments are retained as public records.

James City County reserves the right to remove comments that contain:

  • Obscene language and/or images 
  • Threatening language 
  • Defamation
  • Encouragement to the County to discriminate on the basis of race, creed, color, age, religion, gender, marital status, genetics, status with regard to public assistance, national origin, physical or intellectual disability or sexual orientation 
  • Spam 
  • Links to websites
  • Links to malware
  • Illegal activity 
  • Copyright or trademark infringement 
  • Information that may compromise the safety, security or proceedings of public systems or any criminal or civil investigations 

Appeals regarding the decision to remove a comment may be submitted via email ( or phone at 757-253-6605. The Communications Office will respond to appeals within five business days.

Additional Information

Closing comments: James City County reserves the right to close comments at any time as social media platforms permit.

 Blocking or Banning: If there are three or more comment violations by one user within a 90-day period per County account, then James City County reserves the right to ban user participation on that County account for six months if the platform permits blocking.

Deleting Comments: Decisions regarding the restriction or deletion of content will be made by the Communications Office with consultation from the County Attorney. 

Platform rules: Social media platforms may take their own action to remove comments or ban users based on the platform’s policies, not James City County. James City County is not responsible for those actions.

Training: James City County is accountable for the actions taken by staff responsible for social media content. We are committed to providing regular training to staff in First Amendment law as it pertains to free speech.

Video disclaimer: James City County is not responsible for the content provided on “related” and “promoted” videos that are accessible from social media video channels. All viewers should note that these related videos and comments expressed on them do not necessarily reflect the opinions and position of James City County or its officers and employees.