Contact Information:
James City Service Authority
101-E Mounts Bay Rd.
Williamsburg, VA 23185
P: 757-253-6805
F: 757-253-6850
Hours of Operation
8 a.m. - 5 p.m.
Monday-Friday
Customer Service
P: 757-253-6800
For questions about:
Billing
Starting or Stopping Service
Submeters
Web Self-Service or Kubra
payments
Water, Sewer or Grinder Pump Service Questions
P: 757-229-7421
7 a.m. to 4:30 p.m.
Water / Sewer Emergencies
P: 757-229-7421
7 a.m. to 4:30 p.m
After Hours
757-566-0112
Special Information Hotline
757-259-4911
Online Applications
- Landlord Authorization Form
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption Form
- JCSA Forms
- Department Home Page
- Board of Directors
- Backflow Prevention & Cross Connection Control Program
- Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
- Fats, Oils and Grease
- Frequently Asked Questions
- Grinder Pump Program
- JCSA Background Info
- JCSA Project List
- Let's Be Water Smart
- Newsletters
- Outdoor Water Use
- Organization Chart
Rates and Charges- Rebates
- Regulations Governing
Utility Service - Regional Construction Standards
- Turning off your water
- Water Conservation
- Water Quality Report
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James City Service Authority Water and Wastewater Collection for the County
Effective July 1, 2012, landlords must submit a signed Landlord Authorization Form to the JCSA when leasing a property to a new tenant before water and sewer accounts can be placed in a tenant’s name per approved Virginia General Assembly House Bill 567. |
Mission
To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.
Goals
- Balance municipal water and wastewater demands with available resources.
- Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
- Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.
Other Helpful Water links:
- For Billing Information - Hampton Roads Sanitation District (HRSD) website
- Cap It
- askHRgreen.org
- Hampton Roads Planning District Commission
- The Hampton Roads Sanitation District (HRSD) has an education program.
- Information for the neighbors of Newport News Waterworks' Reservoirs
About askHRgreen.org
askHRgreen.org is your go-to resource for all things green in Hampton Roads— from recycling tips and pointers for keeping local waterways clean to water-saving ideas and simple steps to make local living easy on the environment. Launched in 2011, the region-wide public awareness and education campaign is administered through the Hampton Roads Planning District Commission and powered by the following members: The cities of Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach, and Williamsburg; the counties of Gloucester, Isle of Wight, James City, Southampton, Surry and York; and HRSD. Like askHRgreen.org on facebook, follow on Twitter, tune in to YouTube and catch the “Let’s Talk Green” blog, written by a team of local experts.