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James City Service Authority

Directions - Directory

119 Tewning Rd.

Williamsburg, VA 23188




Hours of Operation


8 a.m. - 5 p.m.



P: 757-253-6800
F: 757-259-4115

For questions about:


Starting or Stopping Service


Web Self-Service or Kubra



P: 757-229-7421
F: 757-229-2463

7 a.m. to3:30 p.m.


Water / Sewer Emergencies


P: 757-229-7421
7 a.m. to 3:30 p.m

After Hours

Special Information Hotline


Online Applications


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James City Service Authority Water and Wastewater Collection for the County

Prevent frozen water pipes and breaks in your home during freezing temperatures by following these preparedness tips:
  • Let water drip from a fixture that is the furthest away from the water supply line.
  • Leave cabinet doors open under the sinks so heat from the room reaches the pipes.
  • Make sure the water is turned off to outside spigots, remove any hoses or attachments and cover the spigot.
  • Locate your emergency water shut-off valve in case a water pipe freezes and breaks.


Effective July 1, 2012, landlords must submit a signed Landlord Authorization Form to the JCSA when leasing a property to a new tenant before water and sewer accounts can be placed in a tenant’s name per approved Virginia General Assembly House Bill 567.

For more information, contact JCSA Customer Service at 757-253-6800.



To provide municipal water and wastewater service to County residences and businesses in the Primary Service Area between Toano and Grove and to operate dedicated detached central water systems in other areas of the County in accordance with local, State and Federal rules and regulations.



  1. Balance municipal water and wastewater demands with available resources.
  2. Provide municipal potable water service to customers by operating and maintaining water supply facilities in accordance with local, State, and Federal requirements to ensure the availability of a potable and reliable water supply.
  3. Provide municipal wastewater collection service to customers by operating and maintaining wastewater pumping stations, gravity sewers and force mains in accordance with local, State, and Federal requirements to provide reliable public wastewater service without polluting the environment.


Other Helpful Water links:



Gardening 101

It’s Okay to Play in the Dirt with
These Gardening Tips from


(Hampton Roads, March 24, 2014) – Spring has arrived, and you know what that means?  It’s time to go outside and play in the dirt! Before pulling out the gardening trowels and firing up the weed trimmers, make sure you are adhering to practices that will have long-term benefits for your landscape, while protecting the environment. Experts from have cultivated seven good-to-do tips that, if followed, will make your lawn and garden the pride of the neighborhood.


Get Your Soil Tested – Why buy water-polluting fertilizer if you don’t need it? A soil test provides a list of recommendations for soil amendments to help you make the right decisions for your spring lawn. 


Seed Bare Spots – Bare spots aren’t just bad for curb appeal, they allow dirt to get carried away with rainwater and cloud up aquatic habitats. They also indicate something is wrong with your turf. To fix bare spots, test your soil, consider soil amendments and investigate other ground cover options that might do better in your yard.


Plant More Plants – Trees, shrubs and perennials beautify your yard and reduce water pollution more than grass. A bonus—you won’t have as much grass to mow when you replace lawn with flower beds and trees. Go all out and choose native plants which are adapted to thrive in our climate and require less water and fertilizer throughout the year.


Mulch to Perfection – Cover your flowerbeds with two inches of mulch. It helps to prevent soil erosion, seals in moisture and reduces weeds. 


Water Wisely – There’s so much you can do to conserve water while you are watering!  Watering in the morning when the sun is low and temperatures are cooler minimizes evaporation by 30 percent. Make sure your sprinklers aren’t watering your driveway to maximize efficiency. And for free water, install a rain barrel to collect rainwater from your downspouts to use for all your outdoor water needs.


Clean Up Your Mess – When your outdoor work is complete, make sure you clean up the right way. Leaves and yard waste should always be composted or disposed of in accordance with your locality’s requirements (bagging, placement, etc.). Also, if you have applied fertilizer, make sure none has fallen on hard surfaces like sidewalks and driveways. Sweep fertilizer back into your yard to minimize water pollution.


Ask The Pros – If you’re not a do-it-yourselfer and prefer to have someone else maintain your landscape, do your homework before hiring a contractor. Use this list of eight questions to ask your lawn care provider to be sure the work they do in your yard will not harm local waterways. 


For more green-friendly lawn and garden tips, visit, your go-to source for all things green in Hampton Roads.


About is your go-to resource for all things green in Hampton Roads— from recycling tips and pointers for keeping local waterways clean to water-saving ideas and simple steps to make local living easy on the environment. Launched in 2011, the region-wide public awareness and education campaign is administered through the Hampton Roads Planning District Commission and powered by the following members: The cities of Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach, and Williamsburg; the counties of Gloucester, Isle of Wight, James City, Southampton, Surry and York; and HRSD. Like on Facebook, follow on Twitter, tune in to YouTube and catch the “Let’s Talk Green”, written by a team of local experts.