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1. What terms are involved in the administration of estates?
2. When should a will be probated, or, if there is no will, when should a personal representative be appointed?
3. Who inherits the property of an estate (person dying without a will)?
4. How long does it take to probate a will or appoint a personal representative on an intestate's estate?
5. What taxes and fees are associated with probate?
6. Is it always necessary to have someone qualify as a personal representative on a decedent's estate?
7. Who will qualify as an executor under a will?
8. Who has jurisdiction to qualify administrators on a decedent's estate in Virginia?
9. Where should I go to qualify as a personal representative on someone's estate?
10. How do I submit a record and copy request and is there a fee?

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1. Can I drink?
2. Can I travel?
3. Can my probation be revoked for not working?
4. Can I perform community service for my restitution?
5. If I have to do community service for different Courts, can I just do the required hours for 1 court and use them for all the Courts?

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1. Why is my smoke alarm beeping?
2. Can I burn my yard waste?
3. Can I plant shrubs around a fire hydrant?
4. How do I dispose of my old fire extinguisher?
5. Can I have a fire truck at my child’s birthday party?
6. Are fireworks legal in James City County?
7. Why wasn’t my insurance not billed for ambulance service?
8. I received a bill for my ambulance service and the address to mail my payment is in Lewisville, NC; is this a scam?
9. How can I obtain a copy of my medical report or ambulance bill?

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1. If a CERT volunteer is involved in a liability lawsuit, will the County provide representation or assume financial liability?
2. If there is a decision to settle a claim will there be any financial liability for the CERT volunteer?
3. What does the law say about exemption from liability?
4. Can a CERT volunteer be sued?
5. If I am injured while taking training or while performing CERT duties, will the County cover my medical expenses?
6. Can you give me some examples of exceeding CERT training?
7. I have taken CERT training in a different state or different locality. Why do I have to take the training again?

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1. Can I text 911?
2. Do I have to give my name when I call 911 and report a crime?
3. Are you able to see where I am from a cell phone call without me telling you?
4. Why do the Emergency Communications Officers ask so many questions?

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1. Why does JCC have a revenue recovery program?
2. How does this affect me?
3. What is Emergency Medical Services (EMS) Revenue Recovery?
4. What if I don’t have insurance and can’t afford to pay?
5. If I have a balance to be paid on my bill, will I be refused ambulance service?
6. If EMS comes to my house but I don’t need transport, will I receive a bill?
7. Will my health insurance premiums increase as a result of this billing?
8. What type of information will I have to give when the ambulance arrives?
9. What if I am not able to provide the insurance information at that time?
10. How do you protect the privacy of my health information?
11. What are the billing rates for this EMS service?
12. Why is there a mileage charge?
13. How does the billing process work?
14. What if I am unable to pay?
15. What other localities in this area have EMS billing programs?
16. I received a bill for my ambulance service and the address to mail my payment is in Lewisville, NC; is this a scam?
17. How can I obtain a copy of my medical report or ambulance bill?

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1. What records are available to the public?
2. How do I request a public record?
3. What information do I need to provide in order to make a public records request?
4. When can I expect my request to be processed?
5. How will I receive the records I request?
6. Will I have to pay for the records?
7. When can a request be denied?
8. Who is the County's FOIA Officer?
9. Where can I find more information about FOIA?
10. How do I request public records from Constitutional Officers?

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1. Where can I find the budget?
2. How do I make a payment online?
3. How do I dispose of trash?
4. How do I apply for a job?
5. How do I submit a FOIA request?
6. How do I report a problem with the website?

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1. What records do we maintain?
2. What records and drawings are retained permanently?
3. Do we keep residential building plans permanently?
4. Are files available for viewing?

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1. Why is my water bill high?
2. Who is HRUBS?
3. How do I stop or start water/sewer service?
4. How do I check for leaks?
5. How do I change my billing information?

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1. What is a grease trap?
2. Can you recommend a maintenance schedule?
3. Do I need a grease trap?
4. What if I don’t install a grease trap?
5. Who determines if I need a grease trap or interceptor?
6. How can I get in compliance?
7. How does the JCSA ensure compliance?
8. What is a grease interceptor and how does it work?
9. What are the criteria for inspecting grease traps?
10. What is FOG?
11. What are the negative impacts of FOG?
12. What about using my garbage disposal or use detergent to wash it down the drain?
13. What is the JCSA doing about educating the public?

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1. How do you obtain a submeter?
2. When should you register your submeter?
3. How do you read a submeter?
4. What happens if a submeter reading is submitted late?
5. How does your submeter credit appear on the bill?

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1. How do I find out about field closings?
2. Do I need to wear a helmet to use the Skate Park?
3. What kinds of fish are being caught?
4. Where are the county trails located?
5. How can I get a trail map?
6. Do you have a dog park?
7. Does my dog have to be on a leash?
8. Where is Kidsburg?
9. Which county parks offer fishing?
10. Which county parks have a launch for my fishing boat?
11. Where can I play basketball?
12. Where can I play tennis?
13. Where can I host an outdoor special event?
14. What is WISC?

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1. What is a building permit?
2. Where can I obtain a building permit?
3. What do I need to obtain a building permit?
4. Is there a permit fee?
5. How long will it take to process an application?
6. How long are the permits valid?
7. What about inspections?

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1. Where can I find out additional information about submittal procedures and requirements?
2. When is the next submittal deadline for rezonings and special use permits? What about cases that require approval by the Development Review Committee?
3. I submitted a site plan or subdivision a few weeks ago. Where can I check on the status of this case?
4. I see a red sign posted in front of a property. Where can I find out what it means?
5. Where do I find out the zoning of a piece of property?
6. Where can I learn what the permitted uses are for my property?
7. Where can I find out what the setbacks for my property are?
8. Where can I find a plat of my property?

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1. What is a master plan?
2. When can I submit an application?
3. How long will it take to process my application?
4. What is the procedure?
5. If my application is denied, can I appeal the Board of Supervisors’ decision?
6. If my application is denied, can I try again at a later time?

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1. What is a rezoning?
2. When can I submit an application?
3. How long will it take to process my application?
4. What is the procedure for obtaining a rezoning?
5. Will I need any other permits after my rezoning is approved?
6. If my application is denied, can I appeal the Board of Supervisors' decision?
7. If my application is denied, can I try again at a later time?
8. How long is the rezoning valid?
9. Can a special use permit be processed at the same time as a rezoning application?

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1. What is a site plan?
2. What must I provide to obtain site plan approval?
3. What is the process for reviewing site plans?
4. What should I do after the site plan receives preliminary approval?
5. When can my site plan receive final approval?
6. What should I do after the site plan receives final approval?
7. Will I need any other permits?

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1. What is a subdivision?
2. What do I do if I am using septic tanks?
3. What is the process for reviewing subdivisions?
4. What must I provide to obtain subdivision approval?
5. What should I do after the plan receives preliminary approval?
6. When can my plan receive final approval?
7. What should I do after the plan receives final approval?
8. Will I need any other permits?
9. Are there any special road access requirements?

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1. How do I report a crime in progress?
2. How can I report a crime (not in progress) or speak with an officer?
3. How do I anonymously report drug crimes, Crime TIP, location of a wanted person, or information about a crime?
4. How do I obtain a copy of a report or speak with the officer investigating my case?
5. Where do I go for questions about my traffic ticket or parking ticket?
6. How do I contact a magistrate?
7. How do I obtain a concealed handgun permit?

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1. What information is collected?
2. Does this website place a cookie on your computer?
3. How is the collected information used?

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1. Why do Real Estate Assessments exist?
2. What is the difference between mass appraisal and a single property appraisal?
3. When are the assessments done?
4. What is the effective date of the assessment?
5. How do you come up with the change to assessed value?
6. How is assessed value determined?
7. Are foreclosures and short sales used when determining assessed value?
8. Why is my purchase price different from my assessed value?
9. What should a property owner do if they think their assessment is incorrect or if they disagree with their assessment?
10. When will property owners be notified of any new assessment?
11. Does the County have a program to assist senior citizens and disabled persons on their property taxes?
12. How is individual property information obtained?
13. What does “improvement” mean on my notice and how will changes to my property affect assessed value?
14. When is it necessary for an appraiser to physically inspect a property?
15. How do changes in assessment value affect the sale price of my property?
16. What are some situations outside of a reassessment when property values might change?
17. Does the assessor determine the tax rate?
18. What property information is publically available via the Real Estate Assessments Division?
19. Where do I get a copy of my deed?
20. Where do I get a copy of my plat?
21. Can I get a copy of my “survey” (the one with the house)?
22. How do I find out the history of a lot such as ownership, date, purchase price, etc. of a particular piece of property?
23. My information on the property information website is incorrect, how do I get it fixed?
24. When is ownership information updated on the website after a sale?
25. What is a Supplemental Bill?

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1. When are taxes due?
2. How can I pay?
3. Who handles tax delinquent auctions for the County?
4. Does the county use tax lien certificates or deed certificates?
5. Where are the auctions held?
6. What are the terms and conditions?
7. What paper is the sale advertised?
8. How often are tax sales held?
9. When will the next tax lien or deed auction be held and how often are they held?
10. How and when can we get a list of properties that are going to be available for the next auction?
11. How long is the property delinquent before it becomes eligible for the tax sale?
12. What exactly is being bid on?
13. Who conducts the auction?
14. How is bidding conducted?
15. How long is the redemption period of the certificate? What is the interest rate?
16. What happens once the certificate matures?
17. What happens to properties that are not sold at the auction? Are they available the next time around, or are they available over-the-counter to purchase at any time?
18. Are there any pre-registration requirements prior to the auction?
19. Does the county have a website with any helpful resources?
20. Are lists of current delinquent properties available?
21. What are your mailing and physical addresses, and your hours of operation?
22. When are dog tags due and how much are they?
23. Can I purchase dump coupons at your office?
24. Does DMV give information to James City County on newly registered/sold vehicles?
25. How do I register my vehicle with James City County?
26. Do you accept postmark for tax payments?
27. Why is my payment being mailed to Baltimore?
28. What are the tax rates?
29. Why has the County not cashed my check?
30. What is a fiscal year?
31. Can I access my account online?
32. Are real estate tax records available online?
33. Can I make a payment arrangement?
34. Can I set up an automatic deduction for taxes?
35. How do I make out my check?